T&C for Scheduled Small-Group Tours

The following terms & conditions are for our scheduled, small-group tours. For the T&C for private or custom tours, please click here.

Tour Information

Our tours are designed to provide unforgettable experiences, but a smooth start is key! Here’s what you need to know:

• Departure Point & Timing – Please ensure you arrive at the advertised departure point on time, with all required documentation as indicated in your tour materials. Unfortunately, if you miss the tour departure, we won’t be able to issue refunds. However, we’ll do our best to assist you with catching up to the group – though any costs involved will be your responsibility.
• Airport Transfers – Complimentary airport transfers are provided for guests arriving during the designated times. If your travel plans fall outside these windows, we’re happy to assist in arranging a private transfer at an additional cost. Please reach out to us well in advance to coordinate.

We’re here to help make your journey as seamless as possible. If you have any questions or need further assistance, don’t hesitate to contact us – we’ll gladly assist!

Substitutions

We strive to deliver every aspect of our tours as advertised, but sometimes substitutions become necessary due to circumstances beyond our control. While such changes are rare, they may affect published meals, accommodations, or sightseeing features.

Additionally, itineraries may occasionally need to be rescheduled – especially to ensure your safety and enjoyment during weather-sensitive activities, such as visits to mountaintop destinations. Our priority is to provide the best possible experience, even when adjustments are required.

If substitutions or schedule changes arise, rest assured we’ll communicate promptly and work to minimize any inconvenience.

Guaranteed Departures

Your adventure is safe with us! Once your deposit is paid and your reservation is confirmed, your tour is guaranteed to operate as scheduled – no matter the group size. We’re committed to ensuring your plans remain secure.

In the rare event a tour is cancelled in advance due to circumstances beyond our control, such as war or other force majeure events, you will receive a full refund.

Your journey is our priority, and we’ll always keep you informed every step of the way.

Pricing Information

Our tour prices are listed in Euros and are per adult, based on double occupancy. If you’re traveling solo or with a larger group, single room supplements and reductions for triple rooms or children will be noted where applicable.

• What’s Included – Tour prices cover all the wonderful features listed in the Itinerary – including accommodation, transportation, sightseeing, guiding, listed meals, and personalized services. For specific details, please check the "Tour Info" section for your chosen tour.
• What’s Not Included – Tour prices do not include the cost of travel from your home to the tour’s starting point and back. This typically refers to international flights to and from the designated airports for the tour’s start and end.
• Airport Transfers – Complimentary airport transfers are included. Please note, refunds or price adjustments will not be offered if you choose not to use this service.

We aim to keep our pricing transparent and fair, ensuring you know exactly what’s covered. If you have any questions, just let us know – we’re happy to help!

Payments

We have designed our payment process to be straightforward and flexible. Your reservation is considered complete once the Reservation Form has been filled out and the deposit has been paid.

• Deposit: A deposit of approximately 10% of the tour price is due at the time of booking.
  Balance: The remaining balance is due 30 days prior to the start of the tour.

We offer convenient payment options, including credit card, PayPal, and other options via our secure payment page. You can also pay by bank transfer. Bank details and a link to our secure payment page are included with the Confirmation/Invoice. We will send a friendly reminder two weeks before your balance is due!

• Last-Minute Reservations: For reservations made less than 45 days before the tour begins, full payment is required at the time of booking.

We’re here to make the payment process as smooth as possible. If you have any questions or need assistance, don’t hesitate to reach out!

Money-Back Guarantee

If you’re not satisfied with the quality of your small-group tour, you may request a refund after the first night and before the next day’s departure. The first night’s hotel cost will be deducted, and your participation in the tour will end.

Old World Tours is not responsible for costs beyond the tour refund. This guarantee applies to all confirmed bookings but may be withdrawn for future reservations.

Cancellations and Cancellation Fees

If you cancel more than 30 days before the tour start date, the deposit will be retained. For cancellations after the balance has been paid, the following fees apply:

• 21–30 days prior: 20% of the total price
  15–20 days prior: 35% of the total price
  8–14 days prior: 50% of the total price
  1–7 days prior: 75% of the total price
  On departure day or later: 100% of the total price

Refunds will be processed using your original payment method.

Cancellation fees, or a portion thereof, can be applied towards a future tour with us.

Travel Documentation

Guests are solely responsible for meeting immigration requirements and securing necessary travel documents, including passports. Most countries require passports to be valid for at least six (6) months beyond the end of your trip. Due to stricter international travel regulations, passport processing times in the U.S., Canada, and other countries may be delayed. If you need a new passport, we strongly recommend starting the process early.

Travelers Who Need Special Assistance

Many of our tours may not be suitable for individuals with significant physical disabilities, as they involve extensive walking, often on uneven cobblestone streets, climbing stairs, and using transportation not equipped for disabled guests. Unfortunately, we are unable to provide individual assistance for walking, dining, or getting on and off motor coaches and other vehicles. Travelers who require such assistance must be accompanied by a qualified companion, who will assume full responsibility for their well-being. Guests may choose to skip more physically demanding activities. Motorized scooters are not suitable for our tours.

Children

Some of our tours are suitable for children, while others are not. Please refer to each tour page for specific details, but here are some general guidelines:

• Wine and Beer Tours: Minimum age is 16 (the legal drinking age in Europe).
  3rd Reich, WWII, and Spa Tours: Minimum age is 14, with exceptions considered on a case-by-case basis. These tours may not be suitable for younger children.
  Golf Tours: The maximum verifiable handicap is 18 for anyone under 16. Exceptions can be made based on individual circumstances.

All Other Tours: Minimum age is 8. Experience suggests children younger than 8 may not enjoy these tours.

Participation

To ensure the enjoyment of all guests, Old World Tours reserves the right to accept or reject any tour participant and to remove anyone whose conduct is deemed incompatible with the group’s experience.

Privacy Policy

The contact information you provide to Old World Tours is used solely for answering your inquiries and processing tour bookings. We do not sell, share, or disclose this information to any third parties. Please see our Privacy Policy page for further details.

Liability and Responsibility

Old World Tours acts solely as an agent for the guest and is not responsible for any delays, losses, accidents, injuries, sickness, medical expenses, or property damage caused by the actions or negligence of any third party providing services during the tour.

We are also not responsible for any inconvenience caused by delays or schedule changes related to trains, ships, airplanes, buses, or automobiles.

Old World Tours is not liable for the loss or damage of luggage, money, jewelry, valuables, or any other personal belongings. We strongly recommend purchasing travel insurance.

Photographic Release

Group photos of tour participants may be posted on our blog or related tour pages. By default, guests consent to the use of their likeness, unless they provide specific instructions to opt out.

If you wish to decline, please inform Old World Tours during the booking process or at the start of the tour. Guests who opt out are expected to refrain from participating in group photo sessions.